Our Coronavirus response: INHP continues to serve families

Greetings,

INHP is addressing the impact that COVID-19 will have on the families we serve. While this situation is ever-changing and will require INHP to adapt, it does not alter INHP’s mission. As we follow the leadership and recommendations from the World Health Organization, the Center for Disease Control, Indiana State Department of Health, Governor Holcomb, Mayor Hogsett and the school systems in Indianapolis and surrounding communities, here is how we will continue to help clients during this time.

We are intensely focused on clients’ money management planning
This is a critical time for INHP clients who may have hourly jobs and reduced hours, children needing child care, or must incur other unbudgeted expenses. We are discussing these realities right now with clients who are in the mortgage and credit advising and post-purchase counseling, and customizing their personal money management plans to help them adjust to these realities. We will also communicate with former clients to be sure they know we are here to help them. Foundational financial planning is key to any successful homeownership journey.

We are keeping meetings, but most by phone
To do our part to stop any spread of the virus, we’ve moved to a mobile workforce. All client meetings will take place via telephone.

We are offering education programs
We’ve postponed March and April in-person classes and are redirecting participants to our online classes.

We are closing loans
We will continue to conduct Essential Repair loan closings in-person, but with applicants and essential staff only. We have safety precautions in place for clients before meeting with an INHP staff member at our offices.

We are maximizing efforts to serve those with limited resources
If clients, especially older adults, do not have access to a computer or the internet, we continue to take applications for our programs and services over the phone. We will continue to offer to courier documents to those who cannot access a computer or the internet. And, we will offer priority to those who cannot access an online education class to be registered for the next available in-person class.

We are proud to continue carrying out our mission during this time as we – and our families – prepare for an uncertain few months.

Sincerely,

Moira Carlstedt
President and CEO, INHP